Terms of sales

The following text has been automatically translated from French with Google Translation tool.

1. Introduction

1.1 Terminology

The terms used, both in the plural and in the singular, in these general conditions of sale have the following meaning:
“Buyer” means any natural person, having the capacity to contract, or any legal person, who purchases a Product offered by the Seller through the Website.
“Terms” means these general conditions of sale, the object and conditions of application of which are defined in Article 1.2.
“Order” means any acceptance by Buyer of offers of Products made by the Seller through the Website. It manifests itself ultimately by the payment online or by correspondence of the Products chosen by the Buyer.
“Your Space” means the account opened by the Buyer on the Website and essential for the placing of any Order from the Buyer via the Website.
“Order in process” means the confirmation by the Seller of the validity of the Buyer’s payment. It is sent by email and contains the summary of the Sale.
“Party (s)” means individually or collectively the Seller and the Buyer.
“Product (s)” means the products offered for sale on the Website and in particular, without being exhaustive, mobile phone terminals, their batteries and accessories, as well as household electrical and communication devices.
“Seller” means SARL YOUTOO, more specifically identified in Article 2.
“Sale”, “Purchase” or “Contract” means each contract for the sale of Products resulting from the placing of an Order by the Buyer accepted by the Seller through the Website.
“Website” means the seller’s online sales website published by the Seller and accessible at www.vernee-france.com.

1.2 Purpose, scope and conditions of application

1.2.1 General

These Terms and Conditions establish the basis of the contractual rules (rights and obligations) governing the Sales of Products concluded between the Seller and the Buyer. They constitute with the particular conditions of sale, recapitulated by the Confirmation of Order, the entirety of the contractual conditions applicable to the Sales. The GTC also prevails over any other document or communication medium, such as prospectuses, catalogs and posters, which are provided for informational purposes only, unless they contain information the accuracy of which is such as to determine the consent of the Buyer.
The Buyer is deemed to adhere to the GCS, without condition or reservation, as soon as he places an order with the Seller.
The Seller reserves the right to modify its Terms and Conditions. The modified GTC are applicable to any sale concluded from their posting on the Website.
The fact that one of the Parties does not avail itself of the application of one of the stipulations of the GSC or of a breach of the other Party’s obligations can not be interpreted for the future as a waiver of right or obligation in question.
If one or more stipulations of the GSC are held to be invalid or declared as such pursuant to a law, regulation or following the final decision of a competent court, it would then be supplemented by the practices in force in the distance selling business of which the companies are based in France and the other stipulations will retain all their force and their reach.
In case of difficulty of interpretation caused by a lack of coherence between the title of a clause and its content, the title must be considered as non-existent.
The Seller is a retailer and is not intended to sell in large quantities the Products offered. Consequently, it reserves the right to refuse Orders for the same Product in large quantities by a Buyer from three identical items.

1.2.2 Professional buyers

Since the Website is not intended to meet the needs of professional buyers, the Seller reserves the right to:
Limit the quantity of Products per Order and by a Buyer,
Not to apply to them all or part of the rights and obligations set out in these GTCS, provided that these rights and obligations are based on, resulting from, identical or similar to rights and obligations imposed by the Consumer Code or any other imperative rule whose purpose is to protect the consumer.
In this regard, the rights and obligations set out or referred to by the GTC for the following are considered inapplicable to the professional buyer:

Right of withdrawal (Article 8),
Commercial and legal guarantee of non-compliance (Article 9),
Archiving of Past Orders (Article 5.6),
Deadlines and delays in delivery and unavailability (Article 7),
Right of recovery of used electrical and electronic equipment (Article 10),
Litigation (Article 16).
In addition, with respect to Professional Buyers, the following rules apply to the exclusion of any other:

The Terms and Conditions constitute with the Order Confirmation all contractual conditions applicable to the Sales, to the exclusion of any stipulation to the contrary on the order form of the Purchaser or in its general conditions of purchase or, more generally, in any document emanating from the Buyer.
The Products sold remain the property of the Seller until full payment of their price and shipping costs.

2. Seller identification and legal information

The Products are sold and the Website is published by SARL YOUTOO.

YOUTOO is a limited liability company with a capital of 20’000 euros, registered in the Trade and Companies Register of Montpellier under the number 528 485 618, having the VAT number FR14528485618 and whose registered office is located at the Domaine de Saint Clement – 34980 Saint Clément de Rivière, France. Its publication managers are Mr Benjamin MOCHE and Mr Bernard GARBUIO, co-managers of the company.

For any complaint concerning the contents of the Website, you can write to us at the Domaine de Saint Clément – 34980 Saint Clément de Rivière, France or send us an email at serviceclients@vernee-france.com
For any complaint concerning your purchases on the Website, we invite you to send us an email to serviceclients@vernee-france.com
The Website is hosted by Online SAS – BP 438 – 75366 Paris CEDEX 08 – RCS Paris B 433 115 904, contact 01 84 13 00 00, more info on https://www.online.net/en/ document legal / legal-legal

3. Product Information

The Products are the subject of a detailed presentation on the Website. They are accompanied by a sheet listing their technical characteristics as well as information on the quantity in stock. The availability of the product will be confirmed during the preparation of the order. If despite all our efforts, the product is not available, the order is automatically canceled.
The Products are described and presented with the greatest possible accuracy. The Seller makes every effort to ensure that the photographs and other visual representations of the Products on the Website are as accurate as possible. However, considering the limitations of the technique as well as the marketing requirements, it is possible that the perception of the Product by the Buyer through its visual representation proposed by the Seller does not allow to apprehend the reality of it, especially when it contains graphic elements that are foreign to the Product and used to highlight the latter (lighting, effects, sets, characters, stagings, background screen, etc.).
Any Order implies acceptance of the characteristics of the Products offered for sale.

4. Price

The Products offered on the Website are accompanied by their selling price in Euros.
Prices do not include delivery charges, which are charged extra and indicated before the order summary. Prices include VAT applicable on the date of the Order and any change in the applicable VAT rate is automatically reflected in the price of the Products on the Website. The prices also include, where applicable, the amount of environmental contributions and the private copying levy that the Seller is entitled to charge by the Buyer. Any variation or creation of a new contribution is automatically reflected in the price of the Products appearing on the Website.
The Seller reserves the right to change prices at any time, but agrees to apply the price in effect at the time of placing the Order. However, in the event of cancellation or cancellation of an Order, the price applicable to any new subsequent Order shall be that in force at the time of placing the Order.
The price of the Product is not guaranteed when it has been added to the shopping cart and during the validity period thereof. The price is updated at the time of the verification and validation phase of the order by the Buyer.
Accumulation of promotional offers and price reductions is excluded, unless this possibility is expressly granted by the Seller.
Any Order implies acceptance of the prices of the Products offered for sale.

5. Order

The Purchasing Process through the Website consists of the following steps:
Constitution of the basket
Validation of the basket
Creation of the Customer Account or Connection to the Customer Account
Choice of billing address
Choice of the delivery address
Choice of delivery method
Verification and validation of the summary of the Order
Choice of payment method
Payment
Order confirmation
Shipping Confirmation

5.1 The cart

The Purchase process on the Website begins with the addition of the chosen Products to the virtual shopping cart by the Buyer and continues with the validation of the contents thereof.
The sole purpose of the basket is to list the Products chosen by the Buyer and in no event to make them unavailable to the other customers of the Seller. The Products are therefore reserved only at the time of the Confirmation of the Order by the Seller. The Seller does not guarantee the purchase of the Products at the rate indicated in the basket, which, if necessary, is updated when the order summary is displayed.

5.2 Creating and Using the Customer Account

The Customer Account is personal to the Buyer, who is authorized to hold only one Customer Account.
The creation of a Customer Account or the connection to a pre-existing account is a prerequisite for the placing of any Order from the Buyer on the Website. On this occasion, he will be asked to provide a certain amount of information essential for the proper execution of the Order.
This account is intended to allow:
the collection of information relating to the Buyer, some of which is useful and others necessary for the respect by the Seller of its contractual and legal obligations, in particular the execution of Orders,
Buyer to review their past and current Orders and to manage their relationship with Seller’s customer service.
The Buyer acknowledges that the provision on this occasion of false or inaccurate information may prevent the Seller from fully or correctly performing its contractual and legal obligations, in particular Orders, without the Seller’s liability being the cause.
The integrity of the Customer Account information, such as the Order History, is not guaranteed by the Seller.
The Buyer acknowledges that his username and password are strictly personal and confidential. He is therefore prohibited from communicating them or revealing them to third parties. Any connection to the Customer Account made with the username and password of the Buyer is deemed to have been made by the Buyer or a third party duly mandated by the Buyer. The Buyer is responsible for the use of these identification elements by third parties and guarantees the Seller against any claim caused by such use. It is the responsibility of the Buyer to inform the Seller immediately if he suspects fraudulent use of his username and password.
Failure by the Purchaser to comply with the obligations under the GSC may result in the suspension or termination of his Client Account depending on the degree of seriousness of the acts in question.

5.3 Choosing delivery terms

The Buyer is offered several delivery terms (mode and place of delivery) and is informed of the cost corresponding to the chosen modality.
The Buyer acknowledges and agrees that only a physical delivery address is valid to the exclusion of any post office box.

5.4 Payment

To pay for the Order, the Buyer must choose a payment method among those made available by the Seller on the Website. The Buyer is directed to the payment interface corresponding to the payment method he has chosen. It is informed that it must be aware and accept the conditions of use of the chosen means of payment established by the bank or payment intermediary concerned.
The security of payments is ensured by the means described in article 6.
The Buyer guarantees to the Seller that he has the necessary authorizations to use the method of payment he has chosen.
The Seller reserves the right to suspend the execution of the Order or to cancel it (resolution) in the event of refusal by the banking institution holding the Buyer’s bank account to validate or execute the payment corresponding to this Order or if it turns out to be or is suspected to be fraudulent.
Amounts paid can not be considered as a deposit or installments.

5.5 Order Confirmation and Shipping

At the end of the payment of the price of the Order and its validation by the bank or payment intermediary of the Seller, the latter acknowledges receipt of the Order by displaying a page of the Website and by the sending an Order Confirmation email.
Then, when the Product has been shipped, the Seller sends him a Shipping Confirmation.

5.6 Transaction Proof and Order Archiving

The online provision of information relating to the credit card of the Buyer and the final validation of the Order are proof of the agreement of the Buyer in accordance with the provisions of the Act of 13 March 2000 and will be worthy of sums due under of the Order as well as signature and express acceptance of all the operations performed.
The Buyer acknowledges the probative value of the automatic registration systems implemented by the Seller for the purposes of the Website. The computerized records, stored in the vendor’s computer systems under reasonable security conditions, shall be considered as proof of the communications of the Orders and the payments made between the Parties. The filing of Orders and invoices is done on a reliable and durable support that can be produced as evidence.
In accordance with the legislation in force, the Purchaser may at any time access the information relating to Orders placed with the Seller as soon as he makes a request to the Seller or through his Customer Account.

6. Fight against fraud

Payments made online on the Website or by telephone to the Seller are made via a secure payment platform, supplemented by specific control measures for each payment method, to ensure the security of Purchases.
The information provided by the Buyer during the payment never transit in clear on the network: they are systematically encrypted thanks to the SSL (Secure Socket Layer) protocol.
Since this technology can be implemented, payments made online are secured by the 3-D Secure security protocol. In this case, the Buyer has the obligation to provide additional information requested to validate his payment and failing which the payment can not succeed.
Exceptionally and in order to prevent fraud in distance selling, the Seller reserves the right to verify the identity of the Purchasers through random checks during the placing of Orders. As part of a random check, the Seller may condition the execution of the Sale to the supply by the Buyer, by post or by e-mail, of a proof of identity (copy on both sides of the card identity or passport of the valid Purchaser) and / or domicile (gas bill, water bill, landline bill or tax notice). The delivery times indicated during the validation of the Order are then suspended and resume running from the receipt of the supporting documents requested by the Seller.

7. Delivery

7.1 Territories delivered

The Products purchased on the Website are delivered on the territory of metropolitan France, Corsica, the Principality of Monaco and the entire European territory.

7.2 Delivery methods

The shipment of the Products ordered is systematically confirmed by the Seller by email.

The ordered Products are delivered according to the delivery method selected by the Buyer during the Order.

As soon as the Products are delivered to the address indicated by the Buyer at the time of the Order, the Buyer must ensure its accuracy. Any package returned to the Seller because of an incorrect or incomplete delivery address will be returned to the Buyer only with his agreement and at his expense.

Orders may be delivered in multiple packages.

7.3 Shipping costs

The delivery charges are indicated at the time of the Order and are added to the price of the Products ordered except exceptional offer.

7.4 Delivery time

Delivery times are indicated at the time of each Order and depend on the mode and the delivery address chosen by the Buyer.

Delivery times run from the date of sending the Confirmation of Shipping e-mail.

Special case of pre-orders:
The date of dispatch of pre-order items begins no earlier than the official launch date of the product, SARL YOUTOO reserves a reasonable time for the preparation of the order.
The official release date may not be known precisely when opening pre-orders. The site then communicates a forecast date and will confirm later and as soon as possible the date of release of the product.
The delivery time runs from the date of sending the email confirming the shipment.

7.5 Delayed Delivery and Downtime

In the event that the delivery of a Product ordered is impossible, the Seller spontaneously cancels the Sale and reimburses the Buyer within fourteen (14) days from the date on which the Purchase was canceled. . In any case, the Seller endeavors to inform the Buyer as soon as possible by e-mail.

In case of late delivery, the Buyer can freely choose between the following options:

Cancel its Purchase (resolution), subject to having ordered the Seller to make delivery within an additional ten (10) days by registered letter with acknowledgment of receipt or by writing on another durable medium, and if the latter has not been executed within this period. The Seller then agrees to reimburse the Purchaser for all sums paid, within fourteen (14) days of the date on which the Purchase was canceled. Cancellation must be done by registered letter with acknowledgment of receipt or by writing on another durable medium.
Modify your Order by registered letter with acknowledgment of receipt or by writing on another durable medium. In the event of a price discrepancy with the Product initially ordered, the Buyer will pay the additional sum or the Seller will reimburse the excess, if any. The Seller will deliver his amended Order within a specified period to that applicable to his original Order. If the Substitute Product is not suitable for the Buyer, the Purchaser may still exercise the right of withdrawal provided for in Article 8.

7.6 Non-compliance and delivery error

The Buyer is invited to indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (error, missing device or accessory, damaged parcel, broken products …) and to confirm as soon as possible these reservations to the Seller by mail (SARL YOUTOO – Domaine de Saint Clement – 34980 Saint Clément De Rivière or by email sav@vernee-france.com).
If the Products need to be returned to the Seller by the Buyer for any other reason, they must be the subject of an application to the Seller in the manner provided by Article 9.

8. Right of withdrawal

8.1 Principle

In accordance with the provisions of the Consumer Code, the Purchaser has a period of 14 days to inform the Seller of his intention to return any Product and to request a refund without additional cost, with the exception of transportation costs. back who remain at his charge.
To do this, the Buyer is invited to send the Seller an e-mail retractation@vernne-france.com.

8.2 Conditions

The withdrawal period above runs from the day after receipt of the Product to the delivery address or relay package chosen by the Buyer, the delivery slip dated. In the case of an Order for several Products delivered separately this period runs from the receipt of the last Product.
The Buyer then has a new period of 14 days to return or return the Product from the day after the day he has notified the Seller of his decision to retract.
Only returned products are returned together (with all their parts, documentation and accessories), in their original packaging intact, intact having been opened carefully, allowing their remarketing in new condition and necessarily accompanied by a copy of the delivery note and / or purchase order, verifying that it is a Product purchased via the Website. In particular, Products sold in batches, at a single price, as part of promotional campaigns (packs) constitute indivisible sets that must be fully returned as part of the exercise of the right of withdrawal.

8.3 Terms of return

Returned Products must be protected so that they and their packaging are not damaged or soiled. They must then be entrusted by the Buyer to the carrier of his choice to be delivered to the following address:

SARL YOUTOO
Domaine de Saint Clément
34980 Saint Clement Of River
la France

8.4 Reimbursement

The cost of return is the responsibility of the Buyer, they are not subject to any refund by the Seller.
After receipt and verification of the returned Product, and more generally the conditions mentioned in article 8.2, the Seller shall reimburse the Buyer for all amounts paid, including the standard delivery costs of the Product to the Purchaser, in the 14 days from the date of receipt of the Products.
In case of serious depreciation of the Product resulting from manipulations other than those necessary to establish its nature, characteristics and proper functioning, the Seller reserves the right to refuse to make the refund. In case of refusal of the Seller to make the refund, the Buyer must inform the Seller of his wish that the Product be returned to him within fifteen (15) days from the notification of the refusal of refund. The Product is then returned to him free of charge depending on the delivery method and within the time chosen during the placing of the original Order. Otherwise, the Buyer is deemed to have permanently abandoned the return of the Product which becomes the property of the Seller.

9. Warranty

9.1 Legal guarantees

The Seller is responsible for the conformity of the Products with the Contract and reminds the right of the Purchaser to make a request under the legal guarantee of conformity provided for in articles L. 217-4 and following of the code of consumption or guarantee defects of the thing sold under articles 1641 and following of the civil code.
It is recalled that in the context of the legal guarantee of conformity, the Buyer:
Benefit from a period of two (2) years from delivery of the Product to act with respect to the Seller;
Does not bear any costs for the performance of this warranty action;
May choose between the repair or replacement of the Product, subject to the cost conditions provided by Article L. 217-9 and the conditions of Article L.217-10 of the Consumer Code;
may return the Product and be returned the price or keep the Product and get a part of the price, if the repair and replacement of the goods are impossible, within one month of the claim of the Buyer or if they present a major disadvantage for the Seller, unless the lack of conformity is minor;
is exempted from furnishing proof of the lack of conformity of the goods during the twenty-four months following the delivery of the Product, except for second-hand products for which this period is reduced to six months.

9.2 Commercial Guarantee

The Products sold are also covered by a commercial guarantee to guarantee their design, manufacturing and material defects, and to obtain the replacement or the repair of the Product. It does not cover defects caused by abnormal, faulty or resulting use of a cause unrelated to the intrinsic qualities of the Products.
The conditions of application of this guarantee are detailed in the General Warranty Conditions available on the Website.
The preceding stipulations are not exclusive of the application of the legal guarantees relating to the conformity and latent defects described in articles L217-4 to L217-12 of the Code of the Consumption as well as articles 1641 to 1648 of the Civil Code, which the Buyer can always claim.

10. Electrical and electronic waste

In accordance with the legislation in force, the Purchaser may benefit from a right to take back used electrical and electronic equipment within the limit of the quantity and type of equipment that has been purchased.
The Purchaser may exercise this right by depositing his used electrical and electronic equipment in one of the 12,000 Eco-systems guaranteed collection points: shops, waste disposal centers or solidarity networks. They are then transported to specialized treatment centers (www.eco-systemes.fr).

11. Availability of spare parts

Pursuant to Article L. 111-4 of the Consumer Code and implementing decree No. 2014-1482 of 9 December 2014, relating to the information and supply obligations concerning Spare Parts essential for use of a good, the Seller declares that the spare parts essential for the use of the Products put for the first time on the French market by the Seller as of March 1st, 2015 and repaired by the Seller as part of its after-sales service. sale, are in principle available for a period of three (3) years from the date of acquisition of the Product by the Purchaser, unless otherwise stipulated by law or specific time specified by a model communicated by the Seller to the Buyer.

12. Personal data </​​h3>

All the rights and obligations of the Purchasers regarding the processing of their personal data and the use of cookies is described by the “Confidentiality and cookies – SARL YOUTOO Mobile” available on the Website.

13. Responsibilities

Equipment (computer, software, telecommunications, etc.) allowing access to the Website are the sole responsibility of the Purchaser, as well as telecommunications charges resulting from their use.

The Buyer acknowledges and accepts that no one can guarantee the good functioning of the Internet as a whole. In case of impossibility of access to the Website, particularly due to technical problems, the Buyer can not claim any damage and can not claim any compensation.

It is also recalled that external sources published by third parties accessible through the hypertext links posted on the Website are governed by their own terms of use and are the responsibility of said third party publishers.

14. Intellectual property

The Website and its contents are the property of the Seller and third parties under the terms of licenses granted to the Seller. They are protected by French and international copyright laws and treaties, as well as by any other law and international treaty relating to intellectual property. All rights relating to the original and innovative character of the Website and the overall concept of the Seller’s activity, including intellectual property rights over texts, literary and artistic creations, graphic (including photographs) and audiovisual , computer developments, HTML developments and other works of the mind and, more generally, any creations likely to be protected by the law of intellectual property such as images, logos, formatting, graphic design, the structure, the ergonomics, the color codes, the typography, the fonts, the basic graphical elements, the graphic organization of the screens, the layout, the backgrounds, the visual identity of the Website, the sound elements or marks belong to the Seller or are regularly used by the Seller under a license belonging to a third party.

In particular, the Seller holds, without the list being exhaustive, trademarks “SARL YOUTOO” and domain names associated with the Website. The imitation or reproduction, in whole or in part of the intellectual property rights of the Seller, on any medium whatsoever and in particular as a domain name, meta-tags or keywords and for any other purpose without the prior authorization of the Seller may give rise to legal proceedings, in particular on the basis of counterfeiting.

15. Force majeure

Any circumstances beyond the control of the Parties preventing the performance of their obligations under normal conditions shall be considered as grounds for exemption from the obligations of the Parties and shall lead to their suspension.

The Party invoking the circumstances referred to above shall immediately notify the other Party of their occurrence and of their disappearance.

Expressly, are regarded as case of force majeure or fortuitous cases, besides those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

The Parties will come together to review the impact of the event and agree on the conditions under which the execution of the Contract will be continued. If the case of force majeure has a duration greater than three (3) months, these general conditions may be terminated by the injured party.

16. Litigation

In accordance with the applicable legislation, the Seller offers the Buyer the right to use a consumer mediator free of charge in order to resolve amicably any dispute between them falling within his competence. For this purpose, the Buyer may apply to the National Chamber of Bailiffs (CNHJ) via its website http://www.medicys.fr.

17. Applicable law

These general conditions are subject to the application of French law. This is so for the substantive rules as for the rules of form.

SINGLE ANNEX: Retraction Form

For the attention of the customer service of SARL YOUTOO (Domaine Saint Clement – Saint Clément de Rivière, France).

I / we (*) hereby notify you (*) of my / our (*) cancellation of the Contract for the sale of the goods (*) / for the provision of services (*) below:

Ordered on (*) / received on (*):

Order number (optional):

Name of the consumer (s):

Address of the consumer (s):

Reason for withdrawal / cancellation of order (optional):

Signature of the consumer (s) (only in case of notification of this paper form):

Date:

(*) Delete or delete the word “useless”.

GENERAL TERMS OF GUARANTEE

1. Period and scope of the guarantee

SARL YOUTOO brand products sold via the www.vernee-france.com website are covered by a commercial guarantee to guarantee their design, manufacturing and material defects and to obtain the replacement or repair of the product. It does not cover defects caused by abnormal, faulty or resulting use of a cause unrelated to the products. This warranty does not cover VERNEE brand products that have not been purchased through the website www.vernee-france.co, but from a third party distributor SARL YOUTOO.
All warranties other than those described herein are expressly excluded, including warranties on the commercial value of the products.
Products may consist of several parts that may be subject to separate warranty periods. SARL YOUTOO guarantees its phones for twenty-four (24) months from the sale to the end user and guarantees the batteries and accessories associated with the phones for six (6) months from the sale to the end user.
Parts repaired or replaced under this warranty are warranted under the same conditions and for the same defect for a period of one month after delivery of the repaired product, even if their original warranty period has expired.
This warranty only covers products purchased on the website www.vernee-france.com

2. Guarantor

This warranty is offered by SARL YOUTOO.
YOUTOO is a limited liability company with a capital of 20’000 euros, registered in the Trade and Companies Register of Montpellier under the number 528 485 618, having the VAT number FR14528485618 and whose registered office is located at the Domaine de Saint Clement – 34980 Saint Clément de Rivière, France

3. Implementation of the Warranty and Transport

In case of failure of your product in normal conditions of use and maintenance, to implement this guarantee, you are invited to contact the customer service of SARL YOUTOO:
• via its website (MY ACCOUNT)
• by telephone (+ 33 4 34 17 01 65 – dec14h to 17h, call not surcharged)
• by email by clicking on: Contact us – SARL YOUTOO Mobile
• by post (Domaine de Saint Clément – 34980 Saint Clément de Rivière, France)
When sending your product, it is important to:
• respect the instructions and the procedure given by the customer service of SARL YOUTOO,
• provide a copy of the purchase invoice, which has been issued to you by e-mail,
• save the data contained in your product, as it may be lost during the repair or exchange of the product.
Following the repair or exchange of your product, SARL YOUTOO can not be held responsible in case of deterioration or loss of data of your product.
No return can be made unless SARL YOUTOO has previously agreed to the return of the product. This return agreement does not constitute a definitive validation of the assumption of responsibility for the product within the framework of the present guarantee. No product sent without prior return agreement will not be supported and will be made available to the customer to recover at his expense.
In order to carry out repairs, SARL YOUTOO may use new, refurbished or similar parts or products to new parts or products. Parts extracted or separated from the product in order to be replaced become the property of SARL YOUTOO.

4. Warranty exclusions

This warranty covers defects in materials (parts), defects in design or workmanship. It does not cover:
1. Normal wear and tear (including camera lenses, batteries, and displays) requiring periodic repairs and replacements.
2. Defects and damage resulting from negligence, misuse or abuse of the product, use not in accordance with the recommendations of the User Manual SARL YOUTOO, accident or manipulation not in conformity with a use normal, whatever the cause. All the instructions for use and maintenance of the product are contained in the User Manual SARL YOUTOO.
3. Opening of the product, unauthorized dismantling, modifications or repairs carried out by the end user or by persons or service providers not authorized by SARL YOUTOO and / or spare parts not approved by SARL YOUTOO.
4. Use of the product with accessories, peripherals and other products whose type, condition and / or standards do not meet the requirements of SARL YOUTOO.
5. Damage to the battery due to over-charging or failure to follow the recommendations and instructions for use or safety as mentioned in the product manual.
6. Short-circuited batteries and products with damaged cells and signs of forced opening.
7. Defects related to the fact that the product has been used or connected to equipment or software not approved by SARL YOUTOO. Some defects may be caused by viruses due to unauthorized access by yourself or a third party to services to computer systems, other accounts or networks. This unauthorized access can take place by hacking or misuse of password or by various other means.
8. Exposure to moisture, extreme temperature variations, corrosion, oxidation, contact, or contact with food, liquids, chemicals, and any substance in general able to alter the product.
9. Broken hands, showing signs of damage or signs of shock.
10. Product failure due to improper installation or use of the product (use not in accordance with the intended use of the product or the technical or safety standards in force in the country where it is used, etc.).
11. Maintenance of the product not in accordance with the instructions of SARL YOUTOO or negligence in the maintenance of the product.
12. Modification, change, degradation, illegibility of the IMEI number, serial number or EAN of the product.
13. Any failure of services and applications embedded in the product, whose operation is the sole responsibility of their designers.
14. Any equipment that is not original. In addition, an independent third-party operator provides the SIM card and the network or system (cellular or other) on which your product operates. Within the framework of this guarantee, SARL YOUTOO rejects any responsibility relative to the operation, the availability, the cover, the services or the capacity of the network or system (cellular or other) and will not be able to take charge of this type of failure in this Warranty.
In the event of expiry of the period of guarantee or exclusion of guarantee, SARL YOUTOO can, at its discretion, propose a quotation and a paid assumption of the product.

5. Reminder of legal provisions

It is reminded that the sale of products by SARL YOUTOO via its Internet site gives right to the application of the legal provisions below.
The professional seller remains in effect with regard to his buyer consumer of the legal guarantee of conformity, mentioned in Articles L. 217-4 to L. 217-12 of the Consumer Code, and that relating to defects in the sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code
It is recalled that in the context of the legal guarantee of conformity, the consumer:
• has a period of two years from the issue of the product to act with regard to the seller;
• does not bear any costs for the performance of this warranty action;
• may choose between repairing or replacing the product, subject to the cost conditions provided for in Article L. 217-9 and the conditions of Article L.217-10 of the Consumer Code;
• may return the product and be refunded the price or keep the product and get a part of the price if the repair and replacement of the goods are impossible within one month of the claim of the buyer or if they have a major disadvantage for the seller, unless the lack of conformity is minor;
• is exempted from furnishing proof of the lack of conformity of the goods during the twenty-four months following the delivery of the Product, except for second-hand Products for which this period is reduced to six months
Article L217-4 of the Consumer Code: “The seller delivers a good that conforms to the contract and responds to defects of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility »
Article L217-5 of the Consumer Code: “The property conforms to the contract:
1 ° If it is fit for the customary use of a similar good and, where applicable:
– if it corresponds to the description given by the seller and possesses the qualities that he has presented to the buyer in the form of a sample or a model;
– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and that the latter has accepted “.
Article L217-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the property”.

Article L217-16 of the Consumer Code: “When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of a movable property, a restoration covered by the guarantee, any downtime of at least seven days is added to the duration of the warranty that remained to run. This period starts from the request for intervention of the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code: “The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which reduce such use so much that the buyer would not have not acquired, or would have given a lower price, if he had known them.

Article 1648 of the Civil Code, first paragraph: “The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect”.